I have had one hell of a busy month.
I’ve moved house, from Stoke Bishop to Southmead… some might say that’s a downgrading… well you’re right. The road I’ve moved onto is not as nice as the one I’ve just left, but it’s not too bad really… just the pub is a bit noisy on saturday night.
Holly, Issy and myself are now living in a 3 bed house with lots of space for all my “junk” or “crap”, or as I like to call it, memorabilia.
The house is still full of piles of boxes, it took us about 2 weeks to move. We didn’t get the keys to our house till 3 days after the original date. Haart, our estate agent, have pretty much done everything wrong.
We signed for the house on May 12th and gave payment details for a £350 agency fee. When we went to move in on 11am Monday 18th June, the following list of problems began to arise:
Monday 18th, 10:30am : Haart call to say they haven’t collected the gas safety certificate yet, can we come in half an hour later at 11:30am.
Monday 18th, 11:30am: We arrive at Haart’s fishponds office to find out, there is no gas safety certificate, and they probably can’t get one today. Haart say “SOrry, but it’s the landlords fault not ours”.
Tuesday 19th, 4:30pm: Holly and I finally arrive at the house to sign for the contract, but on arrival we find the house is dirty, mud on the carpets, sink covered in grime, and none of the painting and decorating has been done. I get very angry and ask for a full refund.
Wednesday 20th, 11am: Holly and I sign the contract after getting a 50% refund on our agency fee. Haart say it’s the landlords fault it’s not cleaned, and they’ll do some of the painting – Holly and I start cleaning.
Wednesday 20th, 2pm: I find out that the decorators have painted the outside of the house when we asked them to paint the inside, and also the washing machine door seal has rotted and is covered in fungus.
Thursday 21st, 1:30pm: I finish painting and decorating in the house, the Latvian cleaners finish cleaning the rest of the house.
Thursday 21st, 2pm: Holly and I move in the first load of boxes…
So we didn’t start moving stuff in for 3 days. I’d taken 3 days off work so I was bloody angry at Haart for mucking us about. I spoke to a few different people from Haart and they all said sorry, but none of them admitted any fault. It wasn’t till I spoke to the manager, Simon, that he finally gave a meaningful apology by accepting the fault was theirs. He also got us a refund of 50% of the agency fee, £175.
A few days later, when we’d nearly finished moving in, Simon called again to say they’d forgotten to charge the £420 agency fee, and because of this they couldn’t pay the landlord, and couldn’t give us a refund. So they had all our deposit and all our rent, but basically refused to pay the (now angry) landlord until they had the agency fee. And instead of taking the difference on the refund, they “had” to take the full amount again before giving a refund.
The other problem, was we’d paid the VAT on the agenct fee when we paid the rent… so turns out we were due a £210 refund not £175.
So I paid it and got everyhting sorted out, and we’ve now had our refund of… £175.
They still owe us £35 pounds… plus the £25 for the skanky washing machine seal.
The moral of the story, Haart are the worst estate agents I’ve ever dealt with. Kingsley Thomas are very awful… Haart are 10 times worse. They are incompetent, unproffessional and I will be leaving them as soon as possible.
Anyway, we’re moved in now… but I’ve just got back from a weeks camping holiday… Holly and Issy are visiting Reading for the week so I’m just going to be unpacking boxes on my own for a week! But as we’ve no internet installed it’ll give me something to do at least.
In amongst all the troubles with moving, I’ve also started playing World of Warcraft… a bit late to the party, but I can see why people can get so addicted to it… I may have played a bit too much to relieve stress, instead of packing boxes and cleaning the old property. I’ve also replaced many bits of the car that have fallen off/apart this month, and been training for my next Taekwon-Do grading next week! And finally, I’ve had to recruit a replacement developer for the excellent Tom Riley, who is sadly leaving us at Comcar.
Anyways, this blog has mostly been a rant about how RUBBISH HAART ESTATE AGENTS ARE. Also, if you google them (which I should have done before I took the property with them) you will find lots of other tenants and landlords who say they are awful, they are only interested in sales. They don’t care about rented properties.
Either way, I’m going rally driving with my brother tomorrow, and next week (hopefully) I’ll be a Yellow belt, or 8th Kup, my first fully coloured belt (currently I’m yellow tag, which is still white, but with a yellow stripe on it).
I’ll be back soon with a less whiny and more interesting post, possibly with some drawings in it.